Shop Policies and FAQ'S

Most orders are processed within 1-3 business days from the time order
is received. Unless otherwise communicated, custom or personalized
orders will be processed in 5-7 business days.

Orders are processed Monday-Friday, excluding major holidays.
Shipping time is applied after the order has been processed.

You will receive a confirmation email when we have received your order,
and another when your order has shipped

- Domestic Shipping

  We are a small outfit, so our shipping options are rather limited at this
time. If our current shipping selection does not meet your particular
needs, please contact us and we will do our best to accommodate you.

  -We currently ship all items USPS Priority Mail Flat rate with tracking
and Delivery Confirmation. You can expect delivery in 3-4 business
days.

  - If you need an item faster, please contact us here and we will do our best to
accommodate you.

  -Orders over $100.00 ship free

- International Shipping

  We currently USPS Priority Mail International for all
shipping outside the continental US and those rates will be calculated at
checkout based on your location.

  Allow 10 days to 2 weeks for delivery. Please contact us if you have not
received your item after two weeks.

- Please Note:

  Please be aware that your country may charge taxes and import duties
on your purchase. I cannot mark your packages "gift" or reduce the
value on customs forms. EWH Designs Studio LLC is not responsible for
these charges if they are applied and are your responsibility as the
customer.

  I do take custom orders and provide limited alterations and
customizations prior to the purchase of existing inventory. Please email
me at EWHDesigns@EWHDesignsStudio for pricing, options, and
current timelines.

~ Repairs

  If any piece of jewelry is damaged or broken during normal wear, I will
repair it for free.

  If it is damaged or broken during not so normal wear or
use, please contact me with a photo and description of what happened
and, if I am able to repair it, I will send you a bid with a quote and
time frame for fixing it.

  Return shipping for any repair is the responsibility of the customer.

  I do not repair or resize any jewelry I did not make.

I take great pride in the workmanship and creativity of my pieces and I
seek to provide the best quality hand-crafted jewelry at a competitive
price.

  If you are not completely satisfied with your purchase, please contact
me  here as soon as you receive your piece.

  I will honor returns on certain qualifying items within thirty days of receipt, but you must contact me and receive a response before I will honor the return.

  I do not accept returns or cancelations on custom or altered pieces.

I will provide photographs and videos of completed pieces and I ask that you review these carefully and request any changes before I ship your piece. Once shipped there will be no refunds of any deposit made for custom pieces.

I will allow exchanges on a case by case basis only.

Once your return request has been approved, please mail your item to:

EWH Designs Studio.
C/O Heidi Draper
4453 Crow Creek Drive,

Colorado Springs, CO. 80922

  You are responsible for shipping costs for returning your item. Shipping costs are non-refundable. 

  Depending on where you live, the time it may take for your exchanged

product to reach you may vary.

  If you are shipping an item over $75, you should consider using a
trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.